HIGH SIERRA LADYBUGS
THE MOST TRUSTED SOURCE FOR LIVE LADYBUGS
PLEASE READ BEFORE PLACING YOUR ORDER
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HIGH SIERRA LADYBUGS | |
TERMS AND CONDITIONS | |
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When you make a purchase using this website, you agree to the following terms and conditions: 1) Shipments are made only to the address provided by PayPal. Because the shipping dept has different hours and are much more efficient than the office crew, any requests for change of address, in most cases, are not possible. By the time the email request is made, the package has usually already been shipped. We will not be responsible for your mistake. If an address change is neccessary, make a request BEFORE placing an order and get an email confirmation. 2) DOA bug replacements are made on an individual case basis. We ship approximately 25% extra bugs to compensate for any dead bugs even though, due to several years of shipping experience, we have very few DOA experiences. DOA replacements are free including the shipping except on orders with a total value of $14.00 or less. Orders of $14.00 or less are, at our discretion, subject to a $5.50 fee to cover shipping cost on replacements. 3) Requests for replacement bugs due to DOA or other reasons must be submitted by email within 72 hours after receiving the shipment, this means 72 hours, not 73 hours, not two weeks. In most cases we don't ask any questions or require any proof but occasionally we do and because of this, you should not dispose of any DOA's until you receive confirmation of a replacement shipment. 4) In requesting a replacement shipment, being calm and nice will get you a lot further than going berserk. It is not required that you be calm and nice, this is only a tip. 5) We have shipped enough packages to know what kills ladybugs, 99% of DOA shipments are due to being left in a mailbox, either in hot weather or freezing weather. Be sure that someone is available to receive the bugs when they are delivered. We will not be responsible for dead bugs that have been left in mailboxes or direct sunlight when delivered. We will not be responsible for dead bugs when no one was avaialable to receive the package when delivered. A notice from the post office that delivery was attempted is evidence that no one was available for delivery. 6) We do not issue cash refunds, the only relief we offer is free replacement of damaged ladybugs. 7) If you have a problem with a shipment, contact us before doing anything else, we will do everything we can to solve the problem. If you paid with a credit card and make a chargeback, we consider it to be an attempt at stealing from us, we can't stop you from doing this, but we do dispute any chargebacks and we have never lost a dispute. It just puts a hold on the payment so it does no one any good for about 30 days. You will get a much better solution by coming to us first. 8) We inspect the ladybugs prior to every shipment, after harvest they are crawl cleaned and hydrated, a sample amount are inspected under magnification for parisites every shipping day. |